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Scanning to USB with the Xerox WorkCentre 3210 and 3220 (part 1)

The WorkCentre 3210 and WorkCentre 3220 are two variants of an entry level Xerox business level multifunction printer.  The couple bring a lot to the table in terms of features and longevity, but it's not always clear as to how to operate the machines.  While the printers do come with a manual, like most documentation for consumer devices, it's awful.  Well, awful in that it's brief.

It's a catch 22 situation really.  Literature for consumer devices is seldom referred to, but there's, for some reason, a demand for it.  As a consequence, it's typically brief and offers no assistance when problems arise.  This is the first of a two-part piece on extending the documentation that comes with the 3210/3220.


Scanning to USB:  The media


This first piece is actually a log of the troubleshooting steps used to resolve a problem with the scan to USB feature.

The WorkCentre has a feature whereby it can scan documents directly to a drive through its built-in USB port.  Upon attempting this for the first time, there was some difficulty getting the device to scan.  In fact it wouldn't even try.  Instead what happened was the printer stepped through some output on the LCD display panel.  It said, "Updating Data Please Wait...."  The printer would go through this step and then just return to the state it was in before.  After trying a few things such as using different SD cards, verifying that there was enough space on the disks, and reformatting one, all attempts were abandoned.

The disk that was connected to the printer was an SD card via a USB card reader.  The next attempt was with an actual USB flash drive and this was the ticket!  For whatever reason, card readers are not allowed.  Using the flash drive however, the scanner started right away without a hitch.  It should be noted though, that the "Updating Data Please Wait..." operation was run again.  Only this time, it was after the scan.  It's not clear what this step in the process is actually accomplishing, but it will likely run with each scan.

Part 2:  The document files

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