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GitEye KB: Version 1.9 update fails


Issue

GitEye version 1.9.x may fail with a time out error during its update procedure.

The error reported may resemble the example below.
An error occurred while collecting items to be installed
session context was:(profile=DefaultProfile, phase=org.eclipse.equinox.internal.p2.engine.phases.Collect, operand=, action=).
Unable to read repository at http://downloads.open.collab.net/git/giteye/release/plugins/org.eclipse.core.databinding_1.4.2.v20140729-1044.jar.
Read timed out
Unable to read repository at http://downloads.open.collab.net/git/giteye/release/plugins/org.eclipse.core.filesystem_1.4.100.v20140514-1614.jar.
Read timed out

Cause

The reason why this happens isn't easily identified.  The indication of a timeout issue though leads suspicion towards things like a slow data connection or too many packages to update for the allotted time the package manager has specified.


Solution

Repeated attempts to update the software may eventually resolve the issue.


Environment


Version GitEye Version 1.8.x
OS Windows 7
Browser Not applicable


Details

The issue doesn't appear to be stemming from a problem with the code since eventually the packages are able to finish installing and the program works once completed.  The URLs indicated in the error messages are downloadable directly from a Web browser.  This goes to support the execution time running long more than an attempt to retrieve the necessary JARs failing.

Depending on how far the current update is advancing your install, there may be quite a few entries in this error message.  Dismiss the dialog and repeat the update process.  With each successive attempt, the listing in the error dialog should shrink.  Eventually, the update will complete successfully.
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